Testimonial 1 - Seán
Testimonial 2 - Emmet
I am writing this letter to you to thank you and all the team at Phoenix Project Ireland for your help regarding my mortgage difficulties.
From the first day I picked up the phone and rang the office, the help and support I received was outstanding. I was in severe trouble with my mortgage and had huge arrears, so much so that it had gotten to the stage that the bank had been fighting me in court for repossession for a year and a half.
I had absolutely nowhere to turn, until I phoned Phoenix Project Ireland and went to my meeting with Tom. The support I received that day was amazing. I also had a chat with Abigail, the counsellor who works with the team. Her help was fantastic - I actually felt positive for the first time in years.
True to your word you all helped me. Without you all, I wouldn’t be in my home today. You negotiated with the bank on my behalf and got a sustainable deal put in place for me. Before I went to Phoenix Project Ireland, the bank told me I had no options – other than to surrender my home. But there are options out there for people like me, and the best thing they can do is contact Phoenix Project Ireland. I would like to take this opportunity to thank you all – to Haley on reception for making me feel so at ease the first day I rang. To William Prior who offered me endless cups of tea and chatted with me in the waiting room. To Tom O’Reilly and John O’Donohoe who helped get my deal for me, and to Pamela for numerous emails and phone calls to and from the bank. To Abigail for listening and being so comforting.
Guys, your work is unbelievable and I am forever thankful to you all. Thanks to you all, myself and my daughter have our home. Wishing every single one of you the very best.
Testimonial 3 - Robert
Testimonial 4 - Mary
Firstly, I wish to apologise for the delay in sending this letter of recognition for financial advice and reassurance I received at Phoenix Project Ireland, and in particular from Tom O’Reilly.
To give just a brief outline to my case: I had a very successful career for over fifteen years, but with the economic downturn I was made redundant in September, 2012. It was impossible to gain full time employment, and I accepted a 4-year Honours Degree course. When offered the course of my choice, I informed my lender of my situation and filed all the necessary paperwork to have my mortgage assessed for partial payments while I was studying. Shortly after beginning my course, I received phone calls and letters from the bank stating that my mortgage was unsustainable and I would be losing my home if I could not continue to make full repayments. i would like to point our that my mortgage was not at this time, nor was it ever at any stage in arrears. I had always maintained a good relationship with the bank and was proactive in informing them of my decision to return to education.
In the days after receiving this devastating news I sought advice from many other organisations, but due to my mortgage not being in arrears they declined to assist. One organisation actually stated I would be in a better position to get help if my mortgage was in arears! I was outraged and felt extremely isolated with nowhere to turn for help and support.
My mum sought advice from my local Labour TD, Ann Phelan, and she recommended Phoenix Project Ireland. I made an appointment and was seen at very short notice by Tom O’Reilly. I explained my situation, and it was such a relief to receive his guidance and expertise, as well as his immediate reassurance that options were available to me. The manner in which Tom took charge of my case lifted my spirits enormously, and allowed me to continue my studies in the knowledge and confidence that he had my best interests at heart. Over the coming weeks I was always kept informed, and eventually my lender granted the outcome I wished for, a split mortgage.
I have now completed first year with excellent grades, and look forward to continuing my education. I would not have been able to perform at the same level academically if I had had to deal with this situation on my own. I can’t thank Tom O’Reilly and Phoenix Project Ireland enough, and long may they continue to help others.
*Names have been changed, and testimonials edited for clarity